An Unfinished Sketch
I rarely show anything I’m doodling until it’s completely done, but I realized this morning that I haven’t opened my sketch book in a week! This is a piece I started a couple of weeks ago that I need to finish.
I recently made another move in my job with Apple, from retail sales back into the tech support group. It’s a step on my journey into a new role with Apple as I go full-time. I’m one our store’s newest Creative, joining the team that leads workshops and does training sessions. Until I finish my own training for my new position, I’m doing a lot of tech support for mobile devices again, and that can be a stressful job. We work with people in stressful situations. From the failure of a device to incidents of accidental damage, we are helping folks get through some anxiety filled time as they feel the withdrawal pains of being momentarily unplugged from our tech-connected lives.
One thing I do to prepare for each day at work is practice my work mantra on my drive to the store. It goes something like this:
I love my customers.
I am so glad I can serve them.
I love my customers.
I’m going to do my best for them, today.
This mantra helps me get in the mindset of service. It helps me center on the truth that our customers are coming to us with real needs, and my response must focus on those needs. It would be too easy to just become defensive or upset, to reflect back their anxieties and stress. No, I have to let their anxieties and frustrations be authentic and real, spoken and experienced, and let those anxieties and frustrations pass through me and past me without landing in my own spirit. Then, I’m ready to get down to business with helping them determine the best solution for their situation.
My mantra is an action of intentionally deciding what will be planted within me so that I can choose what I’ll be producing from the soil of my heart and mind. This is not just a service industry principle, but a life principle. I must choose the seeds of peace, compassion, empathy and love as what I cultivate within myself if I want to have those things to share with others. This is a daily effort, forever unfinished and being finished. I guess it’s ok to share a doodle before it’s done, as its unfinished state can meaningfully reflect the on-going becoming of life.